i have my first rogers cable experience

This is hilarious. But only because it ended well.

A month ago, I set up an appointment with Rogers for the day after we arrive. Since internet, VOIP phone and baseball all depend on cable, we wanted to get it going as soon as possible.

The Rogers representative was amazingly helpful and efficient, especially as compared with the dolts at Time Warner of New York City. She was also Canadian, and I find that it's very helpful to deal with local people when trying to Get Things Done. Everything went very smoothly and I was happy.

Recently we've been hashing through various decisions on what to bring with us, what to buy there, what to buy here and ship up there with the movers, etc. Boring but necessary details and decisions. Because of some of these, we decided to change the time of our cable appointment, to make it earlier in the day.

I called Rogers this morning.

There was no record of our August 31 appointment.

After some research, the representative - also extremely friendly and helpful - located the problem. The appointment was never scheduled for August 31. It was scheduled for August 8.

We are moving to xxx Street South. On August 7, Rogers disconnected cable service at xxx Street North, then showed up to connect "our" service on August 8. Except we weren't living there, and never will be. The good folks at xxx Street North lost their cable service and had to start all over!

Rogers supposedly "attempted to contact us," but we have voice mail and never got a call from them.

If I hadn't called to change the time of the appointment, come August 31 - the day after our 12-hour drive - we would have waited for cable to show up, only they never would have.

I'm finding this very amusing, but also very ominous. Toronto is not very different from New York in this respect. Here's I'm hoping they really do show up at our house on August 31.

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